FAQ's

Shopping FAQs

Can I cancel my order?
Yes you can, as long as the order has not been shipped. If the order has already been shipped, please accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 15 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.
All merchandise is warrantied against defect for a period of one year from the date of delivery. Defective merchandise returned to us will be replaced, or credit will be issued on your credit card, at your option.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 15 days. The value of missing accessories will be deducted from the credit amount of a return.
Personalized items, opened personal care items, domestic or computer software items, pierced earrings and special order merchandise are not returnable. Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed. Back to Top

What happens if the item I ordered is not available?
Your credit card is not charged until your order is shipped. You will not be charged for items that are not available at the time of shipment. We will notify you either by telephone or email, at which time you can choose from the following:
Select an ALTERNATE instock item which can be shipped right away.
Place the item on BACKORDER. We will monitor the status of the item and notify you when it has arrived for shipment to you.
CANCEL the item. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top